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Communication Skills: Managing Difficult /Crucial Conversations

Crucial Conversations, sometimes called critical conversations or just plain old tough conversations, are discussions in which tension and feelings run high, relationships and trust may be fragile, and different outcomes matter greatly to each person. There is always a worry about whether or not feelings will be hurt, intentions will be mis-interpreted, the ‘wrong’ choice of words will be used, and the possibility arises that matters and relationships may be worse off after the conversation takes place.

Leadership and Management for Non-Managers and Aspiring Supervisors

Summary and Objectives: Participants will learn essential skills to gain the respect and support of others, as well as how to influence without authority. They will learn to use their role within the organization to lead, handle different personality types, solve problems and make decisions, become a change manager, and build solid long-lasting working relationships.

Leadership and Management for Non-Managers and Aspiring Supervisors

Summary and Objectives: Participants will learn essential skills to gain the respect and support of others, as well as how to influence without authority. They will learn to use their role within the organization to lead, handle different personality types, solve problems and make decisions, become a change manager, and build solid long-lasting working relationships.
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