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FCR 404 - COR Refresher

Description: Target Audience: Contracting Officer's Representatives (CORs)

Emotional Intelligence In the Workplace

Researchers have begun to uncover the power that our emotional worlds have in determining success in all human endeavors: emotional intelligence (EI). At the root of EI is the ability to understand our own emotions, manage them, and use them for our own good. This course summarizes the research supporting the EI concept and explores the role of EI in the workplace. Hands-on opportunities to develop your own EI, and effective strategies for integrating EI into all work endeavors and interactions will be provided. 

Learning Objectives:

Communication Skills: Managing Difficult /Crucial Conversations

Crucial Conversations, sometimes called critical conversations or just plain old tough conversations, are discussions in which tension and feelings run high, relationships and trust may be fragile, and different outcomes matter greatly to each person. There is always a worry about whether or not feelings will be hurt, intentions will be mis-interpreted, the ‘wrong’ choice of words will be used, and the possibility arises that matters and relationships may be worse off after the conversation takes place.

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